FAQ

How do I order?

Click on the "Add to Cart" button to add the chosen products to the Cart. When done shopping, access the cart page and then click on the "Checkout" button to complete your transaction.

Is my payment information safe?

Absolutely! Our payment processing system is 100% secure. Our technical internet security team is dedicated to giving you a safe and secure shopping experience.

What if I do not have a PayPal account?

We now accept payment via DBS Internet Banking. Alternatively, you can still make your purchases from TEA IDEAS PTE LTD using the manual approach. Simply send us an email to enquiry@tea-ideas.com on the product you want to purchase and we will contact you directly for the order and payment arrangement. 

What if the flavours of the product I want is not available?

Send an email to enquiry@tea-ideas.com about the flavours you desire to purchase, and we will immediately put you under waiting list. TEA IDEAS PTE LTD will inform you of its availability once stocks have arrived.

How soon will I receive the products upon placing my order?

Once we received the email confirmation from our payment partners, we will prepare your order the following day. You will receive the products between 3 to 5 days.

How long can I keep the tea?

Our Teas have no expiry date, only best before date. However, to enjoy the Optimal flavour and taste it is recommended that you consume the teas within 2 years of purchase for black tea and 1 year for Gyokuro Green Tea.